WhatsApp Support Suite
AI-powered WhatsApp chatbot and agent dashboard, in one system.
About this system
A full-stack customer support platform built around WhatsApp, the channel your customers already use. An AI-powered chatbot handles incoming queries automatically, qualifying and resolving the majority without human input. When a conversation needs a person, it escalates to a React dashboard where your support team manages all active conversations on a Kanban board, seeing full context, history, and AI-suggested responses. Built for businesses that want serious customer support infrastructure without enterprise-level complexity.
What's included
- ·AI chatbot connected to WhatsApp Business API
- ·Natural language query handling, trained on your product and FAQs
- ·Intelligent escalation, hands off to human agents when needed
- ·React support dashboard with Kanban board for agent workflow
- ·Full conversation history and context visible to agents
- ·Ticket assignment, status tracking, and resolution logging
- ·Real-time notifications for new and escalated conversations
- ·Analytics covering resolution rate, response time, agent performance
Ideal for
- Businesses receiving high WhatsApp enquiry volume
- E-commerce and retail with order and delivery queries
- Service businesses handling appointment and booking requests
- Any team where support is currently managed through a personal WhatsApp number
Premium. Bespoke. Yours.
Priced to your scope.
Every system starts with a discovery session. We scope the build to your exact requirements, then propose a structured investment, not a one-size-fits-all subscription.
Build fee
One-time integration or development fee, scoped after discovery.
Ongoing
Hosting, management & support, billed monthly, quarterly, or annually.
Third-party API costs
Usage-based fees from external APIs (e.g. AI models, SMS, payment gateways) are passed through at cost.
Delivery
Live system. Scoped and deployed to fit your business.