Internal Knowledge Base
Stop answering the same questions. Build a system that does it for you.
About this system
A searchable internal knowledge base that captures your team's processes, SOPs, product documentation, and institutional knowledge, so the answer to every common question is one search away. New team members onboard faster. Experienced team members stop being interrupted. With AI search built in, staff can ask questions in plain language and get accurate answers pulled from your documented procedures. Built with an admin layer your team can maintain without developer support.
What's included
- ·Structured documentation: articles, SOPs, process guides
- ·AI-powered search: ask questions, get answers (not just keyword results)
- ·Category and tag organisation: department-level structure
- ·Version history: track changes to procedures over time
- ·Role-based access: internal-only vs client-facing content
- ·Embed videos, images, and downloadable files inline
- ·Admin editor: no-code content management for your team
- ·Usage analytics: see what staff search for most
Ideal for
- Growing teams scaling beyond informal knowledge sharing
- Businesses with high staff turnover needing faster onboarding
- Customer support teams needing a consistent answer source
- Agencies standardising their creative and delivery processes
- Any team where "ask [name]" is the current knowledge management strategy
Premium. Bespoke. Yours.
Priced to your scope.
Every system starts with a discovery session. We scope the build to your exact requirements, then propose a structured investment, not a one-size-fits-all subscription.
Build fee
One-time integration or development fee, scoped after discovery.
Ongoing
Hosting, management & support, billed monthly, quarterly, or annually.
Third-party API costs
Usage-based fees from external APIs (e.g. AI models, SMS, payment gateways) are passed through at cost.
Delivery
Structured to your team's workflow. Delivered in 3–5 weeks.
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